You can reset your password or retrieve your username from this page: https://portfoliomanager.energystar.gov/pm/login.html
We will send an email to the account email address to reset your password. Check your spam folder if you don't receive it right away.
If you have trouble resetting your username and/or password it may be because the email address associated with your account is out-of-date. In this case we will need to help you: please contact us through the "Ask a Question" form.
*For security purposes, your password must be at least 8 characters long and include at least three of the following: lowercase letters, uppercase letters, numbers and/or special characters (such as *, #, %, etc.).