While a gap or overlap warning will not stop you from updating your meter, it’s always a good idea to resolve gaps and overlaps if possible as this will allow the system to generate metrics for historical reporting. If the gap is for a significant period of time (say there was a year where you weren’t tracking data, and you don’t have access to those bills any more)…
- Close out the old meter (by unselecting the “Still In Use” check box and entering a “Date Meter Became Inactive” in the basic information)
- Next, create a new meter with a “Date Meter Became Active” for when your meter data begins again.
- Please be sure to click “Save Bills” on the bottom right of the screen after you have updated your data.